Cancelling and returning goods

Safeway is dedicated to offering the highest levels of quality and service. If you are not completely satisfied with any Item purchased from the Safeway On-Line Store, it can be returned for a refund within 14 days of delivery.

Cancellation

You are entitled to cancel your order or contract with us provided that you do so within 14 days of delivery. Please note a 10% re-stocking fee applies. If you wish to cancel your order then you can do so by emailing orders@safewaybabies.co.za, calling 012 804 1793. This shall not affect your statutory rights in relation to faulty products. For information on faulty products, please see below.

If no goods have been dispatched, then we will provide a full refund within 7 working days of receiving your notice of cancellation.

If the goods have been dispatched, the goods must be returned in an unused condition, in the original packaging and complete with all original parts, accessories and free gifts with purchase if applicable.

We will refund the cost of the item excluding any applicable return delivery charges. Please note you are responsible for any return delivery charges.